Creating and maintaining a positive reputation for your business is a vital and important aspect in creating a loyal customer base while building your brand.
No major successful or popular brand started out and became successful with a negative reputation. In fact, the reputation of a business has been proven to have a significant influence on customer loyalty, satisfaction, and trust.
Customer retention is something that the majority of big and successful companies thrive on. Customers that are happy are more likely to be return customers who spend more money, and in turn, tell their friends and family about their experience.
Having a reputation marketing strategy in place should be the first thing your company focuses on when building your reputation.
More and more businesses are encouraging their customers to go online and post reviews about their experiences. There are many big review sites out there and the data you get from them can be invaluable to your reputation marketing campaign.
Managing these review sites builds trust and authority for your brand and shows your transparency and accountability. Getting feedback about your business and your brand provides you with valuable insights on where your business is falling short, and how you can improve. Even good feedback can be improved on.
Believe it or not, there are many companies that have failed due to having a bad reputation, and either not knowing, or not doing anything about it until it was too late.
On the other hand, it’s worth mentioning that companies with a good reputation financially outperformed companies with bad reputations in every way.
With a good reputation marketing strategy in hand, your business will benefit from higher brand equity, exponential growth, and a flood of loyal customers with increased customer lifetime value worth 10 times as much as their first purchase.
Don’t wait. Take control of your reputation marketing strategy today, and get started building your businesses trust, brand, and reputation today.
Send me an email johnny@johnnymurray.com now to get started.
Johnny Murray